There is no replacement for lost or stolen tickets under any circumstances.
Tickets purchased during a pre-sale will not be despatched until after the advertised general public on-sale date.
We endeavour to deliver tickets with Australia in 7-14 working days in accordance with Australia Post guidelines. If you have not received your tickets after this time, please contact us online. We will provide a tracking number to trace items sent via registered and expressed post. Unfortunately, we are not responsible for any lost tickets once they are despatched.
Tickets purchased during a pre-sale will not be available until after the advertised general public on-sale date. The collection date will be notified by email. You are required to present your photo I.D. and proof of purchase to collect tickets.
When you book tickets online you cannot choose the location of your seats. Tickets are sold on a “next best available” system, meaning that for each concert, tickets are allocated in the order of best seating by the promoter.
If you have special seating requirements such as wheelchair access or you require companion seating please call us on (03) 9662 3465 – Melbourne or (02) 9283 6166 – Sydney, or contact us online. All special seating arrangements need to be done prior to the purchase of tickets.